Triage Dispatch SLA AI
What happens in the first 5 minutes of a ticket determines everything
Emergency medicine has the golden hour. MSP service delivery has the golden five minutes — and most shops are losing them.
ZenTop Team ·
From the ZenTop Blog
Notes from the dispatch desk — how MSPs are using AI to triage faster, route smarter, and stop losing tickets in the queue.
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- Dispatch Triage ConnectWise AI
We built ZenTop Triage because dispatching shouldn't require a PhD
Every MSP has one or two people who actually know how to triage tickets. Here's what happens when they go on vacation — and how we're fixing it.
ZenTop Team ·